Refund & Returns Policy

At The Essentia Men, your satisfaction and trust matter to us. While we do not accept returns, we stand by the quality of our products and will offer refunds under specific conditions.

Eligibility for Refunds

We only offer refunds for products that arrive damaged, defective, or with a manufacturing issue. To be eligible:

  • The issue must be reported within 7 days of delivery

  • Clear photo or video evidence of the damage or defect must be provided

  • The product must be unused and in its original packaging

How to Request a Refund

To initiate a refund, please email our support team at support@theessentiamen.com with:

  • Your order number

  • A brief description of the issue

  • Photos or videos clearly showing the damage or defect

Our team will review your request within 2–3 business days.

No Need to Return the Product

We do not require the product to be shipped back. Once your claim is approved, your refund will be processed to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card provider.

Refunds Will Not Be Issued For:

  • Buyer’s remorse or change of mind

  • Incorrect use or storage of the product

  • Issues reported after 7 days of delivery

  • Products purchased through unauthorized sellers or third-party platforms

Need Help?

If you have questions about your order or need support, contact us at:
📩 support@theessentiamen.com

The Essentia Men
Performance-driven skincare. Backed by science. Delivered with integrity.